Messages is currently in beta. To request access, head to: funraisin.co/messages-beta  and simply fill in the form. 

We’re enabling beta clients in weekly waves, so once your request is submitted, you can typically expect access to be granted within 7–10 business days.

This phased rollout helps us ensure stability, gather feedback, and support you properly as you get started.

Because Messages is in beta, it’s only available by request right now. Once released more broadly, it will be visible on all platforms.

Yes! Anything you build during beta will remain in place once the feature is fully released.

Yep—if you set the audience as “Donors” you can then filter to a specific donation page.

Automated emails in events are usually Transactional or Triggered—like “you got a donation” or “welcome to the event.” Messages gives you a central place to manage those plus Engagement emails (e.g. reminders, nudges, celebration messages) triggered by time or behavior.

No. Transactional emails are still managed as usual, but now you can edit them via the new Messages module as well. It’s the same email ID—just a new way to access and edit them.

Nope. Messages will not override anything automatically. You choose how and when to use it.

Not directly—you’ll just need to set it up as a new Engagement email.

Supporters are automatically opted in when they register for an event, make a donation, or complete a shop purchase. Every Engagement email includes both an unsubscribe link and a manage preferences link.

If a supporter unsubscribes, they’ll stop receiving Engagement emails related to that specific activity (e.g. an event or donation). If they’re subscribed to multiple email types, they’ll be able to manage which ones they still want to receive.

Unsubscribing does not affect Transactional emails like receipts, confirmations, or system notifications—those will still be delivered as expected.

Yes. Opt-out status is stored in the member’s record under “Engagement message preferences".

Yes—Messages will automatically exclude any supporter who has unsubscribed from engagement emails related to a specific event, donation, or shop.

If someone opts out, they won’t receive any further engagement emails for that particular activity. However, if they register for a new event, they’ll be opted in again for that new activity—and can choose to unsubscribe at any time using the unsubscribe or manage preferences link in the email.

There’s no need to manually filter out opted-out contacts—Messages takes care of it automatically.

Right now, you can add a short custom message to the unsubscribe page to give supporters a bit more context about what they’re opting out of. The page also inherits your platform’s styling, so it stays visually consistent with your brand.

The core content and checkbox options aren’t editable just yet. This helps ensure the unsubscribe process stays clear, compliant, and easy for supporters to understand.

Not yet, but this is being scoped for a future release. 

Yes—you can apply your brand fonts in the email builder if they’ve been uploaded to your platform.

But keep in mind that most email clients (like Gmail and Outlook) don’t support custom fonts, even if they’re coded correctly. This means many supporters will see a fallback font instead.

To keep things looking consistent, we recommend choosing a web-safe fallback font that’s visually close to your brand font. That way, your emails still look polished—even when the custom font can’t be displayed.

Absolutely! You can find a full list here: support.funraisin.co/blog/personalisation-tags 

You can’t embed forms due to email client restrictions.

Videos must be linked (e.g. from YouTube)—they won’t play natively inside the email but a beautiful preview will automatically render in your email just by pasting a link. 

Soon! Conditional content blocks are coming—stay tuned. For now, you can create multiple versions of an email using filtered segments.

That’s the plan—this feature is currently in scoping.

We’re working toward allowing you to preview how conditional content will render for different supporter types using real audience data. We’re also exploring a “send test as X person” feature, so you can see exactly how an email will appear across different segments—and test how it looks in various email clients.

Not quite—Messages and PURLs are designed to work together, not replace each other.

Messages lets you personalize what you send and when you send it, while PURLs personalize where a supporter lands when they click. A PURL ensures they arrive on a page pre-filled with their details and tailored content—making it easier to act.

Used together, they’re a powerful combo for creating seamless, personalized supporter experiences.

Yes—any custom fields you collect can be used as filters. 

Yes—just select “any of the following criteria” instead of “all” when building your audience.

In time you’ll be able to combine AND and OR logic too.

Not yet—but it’s coming soon!

Right now, each message can be assigned to one event at a time. Support for multiple events and DIY will be available within the next month as part of our upcoming product updates.

In the meantime, you can still create individual messages per event as needed.

DIY fundraising will soon be supported as a selectable audience in Messages, just like online events. Because DIY campaigns are technically made up of multiple underlying events, we’re finalizing support to ensure filters and triggers work seamlessly.

This update is expected within the next month. Stay tuned!

Not yet—but support for stop dates and exclusions is on the way. For now, we recommend using our planning tool and scheduling reminders to turn off scheduled emails on a certain date.

There’s no hard limit, but we recommend thoughtful planning to avoid message fatigue.

This feature is on the roadmap—it’s not available just yet.

Not yet—but deeper behavior-based triggers are definitely on the roadmap.

Yes! A high level insights dashboard is included, with metrics like open rate, clicks, and bounces. Deeper insights will be added to this dashboard over time. 

Not yet at the individual contact level, but it’s on the roadmap.

Right now, Messages doesn’t support detailed link-level reporting inside the platform—but you can track aggregate click activity using UTM parameters and your analytics tool (like Google Analytics). You just won’t be able to see which individual supporter clicked what—yet.

Yes—that’s the intention as we deepen integration between messages and supporter records.

Yes—export functionality is on the roadmap.

We know how important engagement data is for your broader reporting and CRM workflows, so exporting metrics like open rates, click-throughs, and unsubscribes is a priority. While it's not available just yet, it's currently being scoped as part of the Messages insights dashboard.

Not yet—but this is on the roadmap!

No limit right now—test away!

Not currently, but responsive design is supported and device previews are coming soon.

Messages is built to communicate with supporters who have transacted or registered via your Funraisin platform—meaning they’ve actively opted in to receive emails. That’s what ensures your messages are compliant with consent, privacy, and anti-spam requirements.

Uploading a cold or external list (e.g. from your CRM or a spreadsheet) means those contacts haven’t given consent through the platform. So while there are limited workarounds—such as when you need to pre-load certain supporters like branch members or event captains—these should only be used when absolutely necessary, and with care.

For emails like newsletters, announcements, or broad appeals to people who haven’t interacted with your platform, we recommend using an external email platform like Campaign Monitor or Mailchimp. Messages isn’t built for mass marketing sends—and using it that way could put you at risk of breaching consent requirements.

It depends.

For warm, campaign-specific journeys—Messages is ideal. But for broader email marketing or external lists, you’ll still need a tool like Campaign Monitor, MailChimp or Autopilot. Each of those platforms integrates nicely with Funraisin too. 

Yes—this is a great fit for Messages! You can also create messages for ticket holders and shoppers.

CRM syncing is on the roadmap—if you have a specific use case, chat to us.

Text messaging is being considered, but not confirmed yet. Watch this space! 

Nope! We’re absolutely continuing to support our existing integrations. Messages is an additional option—not a replacement. Many users will use both: their main platform for broader marketing activity, and Messages for behavior-based engagement that’s built right into Funraisin.